Banquet Terms
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Food Preparation
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All food preparation will be conducted on-site. The client is required to designate an appropriate space for cooking, either indoors or outdoors.
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A canopy is required for all outdoor cooking and food preparation activities.
Crockery, Cutlery, and Utensils
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High-quality porcelain crockery, stainless steel cutlery, goblets, and napkins will be provided for the duration of the event.
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Clients are responsible for providing their own utensils and crockery for any food items not catered by Boganvilaa Food Catering Services (e.g., desserts, cakes).
Table Arrangements
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The setup of crockery, cutlery, white napkins, and highball glasses on the tables is included.
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Round table arrangements will be set for ten (10) guests per table.
Furniture and Fixtures
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Furniture setup for guests, including round tables, oblong tables, cocktail tables, chairs, and bar stools, is not included in the packages.
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Boganvilaa Food Catering Services is not responsible for the setup of furniture rented from third-party vendors. Customers are responsible for ensuring all rented furniture is set up prior to the event.
Decorations and Ambiance
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Floral decorations are not included as part of the banquet package.
Staffing and Service Personnel
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One (1) dedicated waiter will be assigned for every 10 guests.
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Additional waiter charges are RM100 per person for the first four (4) hours of service.
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Overtime/Additional Hours: A surcharge of RM20 per hour per waiter will apply, in addition to the base price.
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An additional charge equivalent to twice the standard rate will apply for events scheduled on Malaysian public holidays.
Serving Duration
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The service duration is limited to four (4) hours. If an extension is required, please notify the management in advance, as additional charges will apply.
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Boganvilaa Food Catering Services assumes no responsibility for the quality or safety of food consumed beyond the recommended serving time, including any takeaway items.
Event Setup
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Boganvilaa Food Catering Services will arrive at the venue either one day prior or at least eight (8) hours before the event.
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Requests for setup more than one (1) day in advance will incur additional charges.
Booking and Payments
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All bookings are subject to availability and are confirmed on a first-come, first-served basis, requiring a 50% deposit to secure the reservation.
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We do not accept temporary reservations or verbal confirmations under any circumstances.
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Full payment is required at least one (1) week prior to the event date.
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Boganvilaa Food Catering Services reserves the right to modify menu selections and packages without prior notice.
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The deposit is non-refundable if the cancellation is made with less than seven (7) days' notice.
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The customer will be held responsible for any costs incurred due to breakage or damage to equipment or crockery.
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Payments can be made via bank transfer or in cash.
Additional Terms
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Boganvilaa Food Catering Services shall not be held liable for any issues arising from last-minute changes made by clients to the event details.
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Our staff will exclusively manage food and beverages prepared by our kitchen. If additional staff is required to handle any outside food and beverage service, please notify the event coordinator in advance.
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We do not serve pork or beef at any of our events. Additionally, customers are prohibited from serving dishes that contain pork or beef during the event.
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We cannot be held responsible for any damages, missing items, or disruptions in the flow of food and beverages that are not prepared by our kitchen.
For any questions or comments about this terms and conditions, please contact us at:
Boganvilaa Food Catering Services (IPO377575-K)
No. 45, Jalan Hassan,
Lim Garden, 30100
Ipoh, Perak,
Malaysia
Or via email at: